We value your privacy.
We are committed to properly safeguarding consumer personal information and only using information in a manner that is necessary for servicing or better understanding our customers and potential customers. Our policy is to protect the confidentiality of the personally identifiable information that we receive, and to limit access to that information only to those with a need to know. This privacy statement addresses our privacy practices including the collection and use of personal information in offline, online, and mobile environments. Specific information regarding online and mobile privacy provisions may also be found in this privacy statement.
What information do we collect and how do we use it?
We may collect the categories of personal information listed in the chart below.
The following disclosure applies to consumers who do not have an employment, agency, or contractor relationship with us. We may collect the following categories of personal information for the purposes identified below. Please note that the examples are not an exhaustive list and may fall into multiple categories. Categories and specific pieces of information collected may vary depending on the nature of your relationship with us.
Category
Examples
Personal Identifiers
Name, alias, address, social security number, date of birth, passport number, unique personal identifier, on-line identifier, IP address, e-mail address, account name, government issued identification number, phone number, signature
Personal Characteristics
Gender, demographic, medical and health, convictions, marital status, offspring, driving record, family member/other status, and other descriptions of your physical characteristics
Commercial Information
Personal property, insurance policy number, medical information, or health insurance information, purchased products or services, considered products or services, purchasing or consuming histories or tendencies
Biometric Information
Voice print, photo
Internet or network activity
Information regarding your interactions with websites, applications, and advertisements, browser type, electronic communications, IP address, cookies
Geolocation
IP address, physical address, telephone number, state, municipality, location, devices, applications on mobile and computer devices
Audio, electronic, visual, thermal, olfactory
Audio, electronic, photo, visual information, such as a call or video recording, voicemail messages
Professional information and Employment information
Job titles, work history, school(s) attended, employment status, veteran, or military status
Education Information
Job titles, work history, school attended, marital and family status, e-mail, telephone recordings
Inferences
Preferences, behaviors, characteristics, trends, predispositions, attitudes, abilities, and aptitudes
Sensitive Personal Information
Social Security number, driver’s license number, state ID card, account log-in, precise geo-location, bank account number, credit or debit card number, or any other financial information, trade union membership, your communications with us
Purposes for Collection of Personal Information – Consumer
We collect and use your personal information to offer, provide, and maintain insurance products and related services to you. We may use your personal information for one or more of the following purposes:
- To offer, provide, maintain and improve insurance products, operations, and related services, including the use and development of artificial intelligence (AI) systems and/or automated decision-making tools in the areas of marketing, underwriting, pricing, policy service, policy administration and claims-related services;
- To authenticate and verify your identity, to maintain your preferences, and to communicate with you;
- For safety and security purposes, including: prevention, detection and investigation of data security incidents or protection against malicious, deceptive, fraudulent or illegal activity; debugging and ensuring the integrity of our systems;
- To provide appropriate or relevant products and services, conduct analytics, research, and development on our products and services including through the use of AI systems and/or automated decision-making tools;
- Provide marketing communications to you;
- To provide quality assurance;
- To provide a location-based product or service requested by you;
- To apply relevant discounts;
- To create profiles based on personal information collected and reflecting individual preferences;
- To comply with applicable laws and regulations or other governmental or judicial orders.